1. Define the task Confirm in your own mind that the task is suitable to be delegated. 2. Select the individual or team What are your reasons for delegating to this person or team? What are they going to get out of it? What are you going to...
Delegation is one of the most important management skills. Good delegation saves you time, develops employees, grooms a successor, and motivates. Poor delegation will cause you frustration, de-motivates and confuses the other person, and fails to achieve the task or purpose itself. It is a...
Personal Resilience is a very handy skill to have in the workplace. Resilience is not human nature. It is an ability you develop. A core competency for surviving, growing and developing. It makes life that little bit easier, especially in this fast moving and modern world...
Mindfulness is a natural state where an individual is at the centre of all senses. In other words, when one is fully aware of their actions, thoughts and speech. Being mindful means having one focus. Mindfulness is a quality we bring to our day to day...
Understanding stress is the first step to overcoming it, and hence defining Albrecht’s four types of stress helps to firstly understand the stress you are dealing with, and secondly determine the best practice for dealing with it. Dr Karl Albrecht, a stress-reduction specialist, developed the...
Employee burnout occurs when chronic fatigue causes an employee’s performance to drastically reduce, usually due to overworking and stress. The issues can be physical and/or emotional and the consequences can range from a drop in performance to losing employment. It is essential managers identify and...
1. Control and influence So much of our time is spent worrying over things, but when we put our worries into perspective we can start to see it's just not worth the stress. Use the Circle of Control and Influence to rationalize what we can do something...
It is likely that we have all suffered from stress at some point in our lives. Stress can be caused by any number of events, but it is our response to a stressor that is often the issue. Stress is not a constant - and by...
Daniel Goleman’s 1995 book ‘Emotional Intelligence’ introduced a whole new perspective on predicting and analysing employee performance. The author, one of the world’s leading EQ academics, suggested that there is far more to being successful than high levels of cognitive intelligence. Goleman suggested ‘emotional intelligence’,...
Emotional intelligence (EQ) is a different type of intelligence. It’s about being “heart smart,” not just “book smart.” The evidence shows that emotional intelligence matters just as much as intellectual ability, if not more so, when it comes to happiness and success in life. Emotional...